Frequently Asked Questions

We use express shipping for all our orders to ensure quick delivery.

We have a quick turnaround time. Our studios operate 24/7, and we typically ship over 80% of orders within 2-3 days.

Estimate delivery times:

• 2-4 days (Morocco)
• 6-7 days (EU & UK)
• 7-8 days (USA & Canada)
• 8-12 days GCC & Asia)

Yes, we offer free shipping on all orders of $300 or more.

Yes, we use tracked shipping for all orders so you can monitor your package's journey.

Quick cancellations are possible before production begins. Contact us immediately for a full refund, as production may start within an hour of ordering.

While damage is rare, if it occurs, email us photos of the damage. We'll provide a free replacement and ensure a quick resolution.

Due to our made-to-order process and the fragile nature of our products, we generally do not accept returns. Exceptions may be made in extraordinary circumstances. Please contact us for more information.

We welcome all inquiries at info@yasalam.store. Our friendly team is committed to providing personalized customer service.

Act as soon as possible. Production may begin within an hour of placing your order, so immediate contact is crucial for cancellation.

Please reach out to us at info@yasalam.store. We're here to help and will do our best to address your specific situation.